And what product managers can do to clear the path for the customer.

Photo by Ksenia Chernaya from Pexels

Sometime ago, a new customer of our division (I’ll call her Sue) pinged me and asked if I had time for a quick chat. I said, “Sure,” and she sent me a calendar invitation with the rather damning subject line “Confused.”

Sue and I didn’t work together directly, but I…

Using stories to pitch to the customer, frame customer engagement, and get the product team on the same page

Photo by Patrick Tomasso on Unsplash

In an earlier entry, I wrote about the inherent qualities that made stories the magic things that they are. Stories are shared forms of human creativity and expression. Stories create empathy on the part of the listener, whether a potential customer or product team member; stories are far more persuasive…

Just in case you product managers need some convincing.

Storytelling is at the heart of product management. Whether referring to assembling the nuts and bolts of product delivery, crafting a product strategy, or selling a product vision, stories are key to both successful product development and customer engagement as a whole. I’d even argue that stories — and no…

They’re heroes of the story, with needs and motivations.

Image by ErikaWittlieb from Pixabay

Sometime last year I was conducting a storytelling and product management workshop at work. I had instructed the participants, who were Information Technology managers and officers, to come prepared by thinking of fictional characters. (For an icebreaker, create an anonymous poll and ask, “Which fictional character do you (secretly) identify…

Benito Vergara

Senior product manager, fiction writer, former anthropologist. I study culture, tell stories, and herd cats. More:

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